Shifumi

Last updated: 23 of May, 2025

Welcome to Shifumi. By accessing and using this website, placing an order, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

1. General Information

This website is operated by Shifumi. Throughout the site, the terms “we”, “us” and “our” refer to Shifumi. Our registered business address is:

Shop 2/38–50 Mary Street, Surry Hills NSW 2010, Australia
0403 792 389
contact@shifumishifumishifumi.com

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website constitutes acceptance of those changes.

2. Orders & Payment

All prices on this site are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.

By placing an order, you confirm that:

• You are over 18 years old or have permission from a legal guardian
• The information provided is accurate and complete
• You are the authorised user of the payment method provided

We reserve the right to refuse or cancel any order at our sole discretion.

3. Shipping

We use DHL Express for all orders.

• Australia: Free express shipping (1–2 business days from dispatch)
• International: Flat rate of $45 AUD (3–7 business days from dispatch)

Orders are processed Monday to Friday, excluding public holidays. Tracking details will be provided upon dispatch. We are not liable for delays once the package is in transit.

4. Returns & Exchanges

We accept returns and exchanges under the following conditions:

Exchanges

• Must be requested within 7 days of receiving the item
• Item must be unworn, unused, and in original condition, with all tags and packaging
• A copy of the order confirmation or invoice must be provided
• Exchanges are subject to stock availability
• All exchange-related shipping costs are the customer’s responsibility
• We do not exchange sale itemsRefunds
• Offered only for faulty items or if the incorrect item was sent
• Must be requested within 7 days of delivery
• Returned item must be unworn, unused, and in original packaging
• Refunds will be processed to the original payment method, excluding shipping costs
• Shifumi covers return postage for faulty or incorrect items only

To arrange a return or exchange, email us at contact@shifumishifumishifumi.com with your order number and details. All returns must be posted using a trackable and insured service to:

Shifumi Returns
Shop 2/38–50 Mary St
Surry Hills NSW 2010
Australia

5. Product Availability

All items are subject to availability. We aim to ensure accurate stock levels, but if an item becomes unavailable after an order is placed, we will notify you and provide a full refund or alternative option.

6. Intellectual Property

All content on this website — including product imagery, logos, text, and design — is the intellectual property of Shifumi and is protected under Australian copyright law. You may not reproduce, distribute, or use any content without written permission.

7. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use and protect your information in accordance with the Australian Privacy Act 1988 (Cth).

8. Liability & Disclaimer

While we strive to ensure all information on our website is accurate and current, we do not guarantee that it is free from errors or omissions. We do not accept liability for any loss or damage arising from reliance on information on this site or through use of our products, except as required by law.

To the extent permitted by law, all warranties, conditions or guarantees implied by statute or general law are excluded.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

For any questions, please contact us at:
contact@shifumishifumishifumi.com
0403 792 389